Refund & Returns Policy

Custom Orders — Final Sale

Custom or made-to-order pieces are final sale and not eligible for refund or return, for any reason. Because these pieces are built specifically for one customer from limited reclaimed material, they cannot be resold once made.

Ready-Made Pieces — 48-Hour Return Window

For already-made, in-stock pieces (the pieces listed and sold as part of a drop), you have 48 hours from delivery to request a return. To be eligible:

• You must contact us within 48 hours of the package being marked delivered.
• The item must be returned in the exact condition it was sold in — unworn, with no damage, no tears, and no alterations.
• All items included with the original order must be sent back complete.

Returns that arrive damaged, altered, worn, incomplete, or outside the 48-hour window will not be accepted, and the item will be sent back to you rather than refunded.

Return Shipping

The customer is responsible for return shipping costs. We recommend using a trackable shipping method — Styled by THRIFTCRAFT is not responsible for a return that is lost or damaged in transit back to us.

How to Request a Return

Email styledbythriftcraft@gmail.com within 48 hours of delivery with your order details and the reason for the return. We’ll confirm eligibility and send return instructions.

Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

Exchanges

Because every piece is one-of-one, we’re not able to offer exchanges — only refunds on eligible returns as described above.